I too hired a car from Auriga Crown Malaga
last week, I have to say the experience was one I never want to repeat! There were 3 agents on the desk who all looked completely disinterested in their customers and seemed to be more interested in holding conversations among themselves rather than engaging with their customers. The paperwork bit went OK but when I got to the car, it was in a shocking state - no hub caps on front wheels, rim damage to front tyres, numerous deep scratches & dents along both sides of the vehicle and a smashed mirror with a missing cowling. I looked at my paperwork and NO DAMAGE was recorded so I went back through security to raise this with the AC staff at the front desk. The original woman I had dealt with immediately passed me to her colleague, who was really abrupt to the point of being rude. I explained that there was significant damage to the vehicle, she wrote it all down on my paperwork and handed it back to me - then tried to walk away! I explained that I wasn't happy driving a vehicle in that state, so she showed me a computer screen with another vehicle on it - this had a number of yellow stars on the screen, on the bonnet, on the roof, along both sides so I asked what the stars meant. "It's damage" she said - I told her that that car was possibly in a worse state than the one I had refused to drive and she shrugged and said "all of our cars are damaged". The entire queue heard this and everyone looked astonished. I offered to pay for an upgrade but she simply said "upgrade will get you bigger car but it will still be damaged"! I found her attitude to be really shocking and she was completely disinterested in anything I had to say. I have hired cars from different companies in both Malaga & Murcia and never come across anything like this so I will not be using AC ever again, trust me!
Eventually, they got the message (after leaving me standing there for 20 minutes) and came up with another car, which appeared to be OK. While I was standing waiting I was approached by another couple who were getting the runaround from the desk staff. They asked me what I thought about the rip-off scheme of having to pay €80 for a full tank but then bring it back empty. I told them that I had paid a deposit of €78 for a full tank but it would be refunded if I returned it full. You can imagine the uproar that this caused.
The car drove OK for the first 4 days but then one day on the A7, going up a long, steep hill between Malaga & Benalmadena, I lost all power to the vehicle and couldn't even steer it into the hard shoulder. Luckily, I was in the inside lane but it was really dangerous having to shove the car in to the hard shoulder while traffic was flying past. I called the assistance number and they sent a tow truck, which meant we were standing by the roadside for over an hour. The truck came, couldn't do anything with the car so he phoned a taxi which took us back to Malaga airport to pick up another car. When I got there, we had to go to a different desk from the one which I originally hired from. I was met with yet another uninterested representative who didn't even apologise for the inconvenience. I told her that the taxi had cost me €35 to get there, she just said "receipt" before refunding the money to me - charming!
All in all, the worst car hire experience I've ever had anywhere in the world - avoid Auriga Crown at all costs.