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GOLDCAR will try very hard to RIP YOU OFF

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juggler123
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GOLDCAR will try very hard to RIP YOU OFF

Postby juggler123 » Wed Oct 10, 2012 11:36 pm

We rented a car for 4 days using a third party website, which didn't give a clear explanation of the rental conditions, in particular in what refers to insurance coverage and fuel.

When collecting the car it turned out that we had to pay 107 euros for a full tank (even if we knew for sure we were not going to use even half of it) and were informed that the insurance waiver was 900 euros and otherwise we would have to take an overpriced extra insurance for 60 euro (for which they tried to make a very good case by trying to scare us to death about terrible things that happened to previous customers and showing us pictures etc). Luckily we didn't make even the tiniest scratch to the car, but when collecting the car we were told that we were not allowed to claim any money back from the remaining fuel. Which essentially means we gave Goldcar a present of ~70 euro worth of fuel. We were treated horribly by the staff who were prepotent and rude.

We also tried to contact them by phone. Be warned: it is really difficult to get anybody on the phone. We did manage, but only to speak to a very unprofessional person, who picked up the phone saying 'yes?' in an angry tone.
Avoid them if you can.

petto
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Re: GOLDCAR will try very hard to RIP YOU OFF

Postby petto » Fri Apr 26, 2013 3:34 pm

Hey juggler123, yeah I usually only go with trusted sources for stuff like this because you never know.
Peter

janlil
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Goldcar in Malaga - beware !

Postby janlil » Wed Oct 16, 2013 10:36 pm

Rented a car in Malaga from Goldcar through Holiday Autos. When we returned the car the staff from Goldcar stole our iPad that was in the car. When we after a short while discovered the theft the staff from Goldcar could not "find" the iPad!

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Raul
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Re: Goldcar in Malaga - beware !

Postby Raul » Thu Oct 17, 2013 11:28 am

janlil wrote:Rented a car in Malaga from Goldcar through Holiday Autos. When we returned the car the staff from Goldcar stole our iPad that was in the car. When we after a short while discovered the theft the staff from Goldcar could not "find" the iPad!


Hi Janil,
Are you sure you left it in the car? Happened to me once I forgot something in the hotel and found it once into the plane.

Ask them to check the cameras if they have...hope you can find it.


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