Briansrentacar/// I live in Spain and have used them for many years, I have always received my deposit back after the hire as I have never damaged the car.malagafan wrote:Well here is another very bad review to add to the collection. I hope that someone else will find it useful
This is the beauty of the global communication...we can reach the world in few clicks helping each other and stopping dishonest people!
Lets start from the beginning...
I've hired a car this summer from a small company located in Benalmadena called "Briansrentacar". This company is managed by a very kind and helpful english man (that's how it looks at the beginning).
Well I've had no problem with them until I've been back at home.
After this moment they have shown a complete indifference for their customer (me!) and they have not refunded back my security deposit.
I've had to call them a lot of times just to listen to an "exotic" excuse after another...and with the last call he also hung up on me!
This is what can ruin a great holiday!
You're warned...it's better by foot than on brian's wheels
This post is from Nichols Walton who returned the car with shortage of petrol,collection fee and a dent on the side of the car. He refused to inspect the car on his return from England and also refused to pay for the 40 euro petrol and collection fee. He was refunded the balance of his deposit and sent a certified photo of the damage and independant repair cost. The other friend he mentioned had speeding fines which he refused to pay and the third friend had damaged the car in 3 places.djmassemass wrote:OUTRIGHT FRAUD! BLATANT RIP OFF THEY WILL CREATE A PROBLEM AND THEN STEAL YOUR DEPOSIT!
JOIN US TO MAKE DENOUNCES AS WE ARE GOING THROUGH LEGAL CHANNELS TO MAKE THEM LOOSE THEIR TRADING LICENSES.
My name is Mr Walton. I hired a car from them and also introduced 2 other work colleagues almost at the same time so there are three separate contracts that I am talking about so there is simply no question on this company!
I needed a car so rented a car from them and after I had paid a months rent and a 250 Euro deposit over the phone and they was delivering the car to me at an Address in Calahonda. I was not told at any time that they keep the deposit of 250 euros for 2 weeks AFTER until they are sure from Traffico that there are no outstanding speeding fines! I had already paid them before they let me know this. When he delivered the car I sat in the car with this man and felt A BIT CONNED but in need of a car and knowing any devolution would take 3 days in the banks and I needed a car on that day, I went ahead.
They have stolen all three of our deposits, saying that the cars had been damaged when they had not been damaged at all!
Last week I ended my contract with them one week early, and this is when they have done to me. We agreed to meet at the departures lounge at the airport. When the woman turned up she ranted in the street that I have to follow her in her car approx 1km away to their office to drop the car off. I was not going to do that as the agreement was to meet at departures lounge and that's where I was.
In the end they gave me no other alternative, I left the car parked outside the airport, as I walk away she came back got into the car and drove it back to her office which she should have just done in the first place. After shouting and screaming at me in public I was not going to do anything for her and \I had my flight to catch.
They have now come up with outright lies and stolen blatantly from me and the others at my company. So we are going to do something about it, and if you would like to add to our complaints then you are welcome If a company receives a number of complaints in any one year they can have their license suspended whilst being investigated. If found out to be committing fraud they can be in serious trouble.
What you can do about them if you have gone through the same is this? They! by law, must provide you with an official complaint form called Junta De Andalusia complaints from. If they do not give it to you it is an offense and you may call the local police for assistance. It must be filled in. Please contact me for any help here as ours was done very simply.
We are now all going through the legal route and we invite other affected people to help us bring this companies wrong doing to the public eye. Fortuitously we know our rights and are working on it right now. Please contact me personally if you can add any genuine denounces to ours. The best way to fight the scum here is with fire!
There are people affiliated to the company that are trying to hide their involvement with this discussion. This company is sad and desperate to steal from clients. Too many people saying the same story to be a lie right!stewarthall01 wrote:I have read these postings and are surprised to read these people had problems with http://www.Briansrentacar.com of Arroya, I have hired with this company for 9 years and my deposit was returned every time but once last year. The car was parked in Supersol and when I returned 2 panels were scratched. I contacted Brians and they told me it would be sorted after I returned the car at the airport. When I returned the car the girl from Brians told me most clients try hide damage or deny liability trying to avoid paying the cost of repair.snow6oy wrote:Here's a similar report from Karen Gibbard, Redditch, UK
originally posted at:“ car rental with brians rent a car ”
13 July 2011, 21:47
Please anyone who is looking for car rental in benalmadena spain near malaga do not use brains rent a car they will rip you off and keep your depsoit saying you have done damage when you haven't.
they have done this to loads of people, don't make yourself the next victim of there con..... Pass it on ..
http://www.tripadvisor.in/ShowTopic-g18 ... lucia.html
Thanks to Karen for speaking up.
They sent me photos of the damage and told me the repair cost was 180 euro plus 40 euro for their costs. 30 euro balance was repayed to my credit card within 2 weeks.
Since this experience I take out crash DAMAGE WAIVER which costs 49 euro one week or 75 euro 2 weeks and now I have no problem with damage to the car.
I have recomended Brians to all my clients renting my apartment and they pay the CDW and are very happy with the service they provide.
Hi Raul, Briansrentacar have 7 negative clients that are posting on your web which on the number of clients they contract is less than 1% and I am sure Mr Walton is posting under different alias.Raul wrote:Welcome Stewart,I know from my experience people can post reviews that are not true. Any person claiming Briansrentacar is avoiding return of deposit fraudulently should contact the Police.
From my experience i also know not the 100% of the reviews reflect the reality of a company, website or service. I dont know about Brians rent a car, never used it, so I can't give my opinion about them.
I always recommend to check reviews, but taking in consideration other factors like number of positive and negative reviews, what kind of problem the reviewer had? had many of the reviewers the same problem? and if so, would I be ok If I have it too?
I know of car rental websites with 98% positive reviews, and the negative ones warn other people not to use them, a big contrast...It is impossible to provide a perfect service for everyone, that's for sure. But at least we should expect the company to try it.
Well this is a not related post to Brians rent a car, but feel like posting it
I know as I said that it is impossible to satisfy 100% of customers, for me that is clear as water.montypython123 wrote: Hi Raul, Briansrentacar have 7 negative clients that are posting on your web which on the number of clients they contract is less than 1% and I am sure Mr Walton is posting under different alias.