aew1 wrote:ALBA CARS - FAILURE TO REFUND SECURITY DEPOSITS
I concur with the experience of non-refund of security deposit by ALABCARS. I also hired a car from Alba Cars at Malaga Airport in November 2009 , and paid the "excess " of Euros 200 by Visa card demanded " for any damage , or fuel problems" . The car was returned with a full fuel tank and undamaged . A receipt of satisfactory return was signed by their staff with a promise to refund the deposit later. After three months, there has been no refund , nor any response whatsoever to numerous emails, and a letter .
This is dishonest and damaging to the tourist industry of Spain .
I would welcome comment and advice from the Malaga forum .
Im so sorry about this issue. As I said before, I have never experienced to rent a car with Alba car, so I have no first hand opinion on this.
My advise is when renting a car, to use the fuel provided as most car rental companies as far as I know rent the car with full or half fuel tank policy; I can recommend also to use any of the car hire companies we propose:
Malaga car hire
reviews and links.
Again Im sorry about your bad experience, I hope you enjoyed at least your holidays in Malaga