The bankruptcy of Monarch Airlines and the termination of its activity has surprised everyone. Especially people stranded in Malaga or anywhere else after this situation.
All flights for returning to the UK are guaranteed free of charge regardless of your location.
Bankruptcy of Monarch Airlines
The economic crisis that the airline was facing ended up leading to the worst possible scenario this Monday. The sudden termination of all activity was not expected by the workers themselves.
— UK CAA (@UK_CAA) October 2, 2017
Everything suggests that strong competition and a continuing drop of prices are behind Monarch’s bankruptcy, in addition to those of Airberlin and Alitalia. In combination with this competitiveness, there is also a significant fall in revenues following the terrorist attacks in Egypt and Tunisia, as well as their increasingly declining relationship with Turkey.
The airline’s headquarters is located at Luton Airport and was founded in 1968, becoming the fifth UK airline and seventh on the Costa del Sol.
Rescue operations with 30 aircraft for repatriation
A repatriation plan is underway for the more than 110,000 people affected during their holidays. The authorities encourage you to end your holiday without worry and to use one of the 30 planes that have been made available for your return journey.
The now disappeared official website of the airline redirects to a new page created on the Civil Aviation Authority website. On this new webpage they inform you about the procedure whether you have a booked flight or you are out of the country on holiday.
Diplomatic staff have moved to Malaga airport to inform and supervise the first returning passengers after the holiday.
What if you have booked your seat?
From Twitter, the company warned that those who had a scheduled flight would not go to the airport because all departures have been cancelled.
There is an estimation of around 300,000 pending reservations. The company continued to process bookings until the same weekend before the closing.
Flights from Malaga
The airline had between 5 and 6 daily flights with a movement of about 1000 passengers per day.
Diplomatic staff came to Malaga airport to inform and supervise the first returning passengers after the holiday. Latest news indicates that the delay with respect to the original flight is slightly less than 3 hours.
Some of the passengers have complained that they did not receive any information until they arrived at the airport.
Flights to Malaga
If you are Spanish or live on the Costa del Sol and the Monarch bankruptcy caught you in the UK, you must contact the airline and the CAA to get your refund and claim compensation. We recommend also to contact the Spanish consulate in the United Kingdom to notify your situation.
Those affected are entitled to a refund of the ticket and compensation ranging from EUR 250 to EUR 600 if the planned flight was scheduled within two weeks after the announcement of the cancellation.
Toll-free telephone numbers and contact
Toll-free telephone numbers are available:
- United Kingdom:: 0300 303 2800
- Abroad: 44 1753 330 330
- Twitter: @UK_CAA
If tickets have been obtained through a travel agency, you should contact this agency to process the claims.
If you have contracted a travel insurance policy or paid by credit card, you should contact your insurance company or means of payment to find out if you can claim your ticket.
Is your holiday affected after the bankruptcy of this airline?
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